Q & A
New items can be sold out rather quickly, but we may get more soon! Please contact our customer care department to find out if an item can be restocked.
Please contact our customer care department via email, and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you if/when the item becomes available.
Why The Color Of Received Clothing Varies From The Image On The Site?
The camera's perspective and the extent of lighting may cause slight color variation. If you are not fully satisfied with your Katusha style, please contact our customer service department. We want you to love your styles!
Any Store Locations?
Currently, we are only operating online.
Where Do You Get Katusha Apparel?
Our apparel come from different brands around the world! So, the quality, the fabric, and the design have our signature guarantee.
How Do I Use A Discount Code?
Using a discount code is simple. If you have a discount code, apply it when you go to our “check out” page. Here you may find an option where you are able to input the code when inputting payment information.
How Do I Find Sizing Information?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item, or measurement guidelines, please email our Customer Service Department.
Why Was My Order Canceled?
If the item you ordered suddenly became out of stock and is no longer available, your order may be cancelled. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
How Can I Change Or Update My Order?
If you need to change, update, or cancel your order, please contact out Customer Service Department immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
Can I Get More Information On A Product ?
We try to publish as much useful info as we can about all our products, to help you buy the things that best fit your style.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you need, simply let us know what information you'd like to see and we'll do our best to include it.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
Why Might My Credit Card Be Refused?
Your credit card may be refused for any of the following reasons:
-The card may have expired. Check that your card is still valid.
-You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
-You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
-Make sure you’re using the latest version of your web browser. Please clear the cookies restart the browser and then try again.
Was My Account Charged Twice?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours). If you need help speeding up the process, you can contact the issuing bank of your credit card.
Do You Have Additional Inquires?
If you have any other questions please contact our Customer Service Department. We would be happy to assist you and hope you have an enjoyable shopping experience with Alexi!
